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FAQs

Find answers to common questions below or contact our sales for assistance

Our MOQ for custom pet products has several options: A. 50 pieces per color, B. 300-500 pieces per color, while stocked items start at 20 pieces.

Yes, we provide custom options of product designs, patterns and packages to meet your specific requirements.

For ordinary products, it’s 1-3 days. Custom OEM/ODM orders take 5-15 days.

Samples are free for non-custom items, with shipping costs covered by the buyer. Custom samples may incur additional charges.

Contact us for a quote and place your wholesale order online. For custom orders, email us at sales@roetron.com.

For orders under $3000, we require 100% payment upfront. For orders over $3000, a 30% deposit is needed, with the balance due before shipment.

Small orders are shipped via DHL, FedEx, or UPS. Large orders are shipped by air or sea, depending on your preference.

You can mix any models, colours, or sizes as needed.

We will provide the catalog with the popular style of products, but we do not have a fixed price due to our customization, Contact us for specific requests.

We provide end-to-end solutions, including design, manufacturing, and logistics, to simplify your procurement process.

 Yes, we offer comprehensive after-sales support, including assistance with shipping documentation, warranty services, and addressing any product-related concerns.

Need Assistance? Contact Your Pet Product Experts

If you have any questions or need further information, don’t hesitate to contact us. Our dedicated team is here to assist you and will respond promptly to ensure your needs are met.